Get Support

We're here to help. Reach out to us using the methods below.

WiiM Home App

For WiiM Mini & WiiM Pro related questions & feedback

In the WiiM Home App, tap Settings (bottom right-hand corner) > Feedback > Describe the issue and submit.

WiiM Light App

For WiiM Wake-up Light related questions & feedback

In the WiiM Light App, tap Settings (bottom right-hand corner) > Feedback > Describe the issue and submit.

Email

We recommend sending a ticket through the WiiM Home app. If you prefer to use email, please send an email to support@wiimhome.com. Describe the issue you're having and what WiiM device you are using. We may ask you to submit another ticket through the WiiM Home app to get more information about your device to help resolve the issue.

Open Monday through Friday, 9:00 AM~3:00 PM PST